Terms of Service

Last updated: 30 August 2026

These terms cover your use of ApexTicket, hotspot billing software for internet service operators. By creating an account you agree to them.

What ApexTicket does

ApexTicket connects to MikroTik routers you own or control and lets you create plans, generate voucher codes, monitor usage, and report on your revenue. You remain fully responsible for your own routers, your own internet connection, and your relationship with your own customers.

Your account

You need a business name and a working email address to sign up, and you must keep your sign-in details secure — anything done through your account is treated as done by you. One person or business per account; don't share a login with people who shouldn't have full control of your hotspot.

Free trial

New accounts get a 15-day free trial with no card required and no restriction on features. Your business name is locked during the trial and becomes editable once you're on a paid plan.

Plans and payment

• 1 router — ₦12,000 per month.
• Unlimited routers — ₦45,000 per month.

Subscriptions are monthly and renew automatically on the same date each month using the card saved at checkout. Payments are processed by Paystack; we never handle your card details. Prices may change, but not without notice in advance.

What happens if payment stops

This matters most, so it's worth being exact. If your trial ends without a subscription, or a renewal payment fails:

• Vouchers your customers already have keep working. They are switched to unlimited data so nobody who already paid you loses the internet access they bought.
• You cannot create or change anything — no new plans, no new vouchers, no edits to routers or settings — until a subscription is active again.
• You can still sign in and read everything, including your dashboard and revenue reports.
• As soon as payment succeeds, everything returns to normal and voucher data limits go back to what their plans specify.

Cancelling

You can stop your subscription at any time by not renewing. Your account stays readable, and existing vouchers keep working as described above. To have your account and data deleted entirely, contact us.

Refunds

Because the free trial lets you test the whole product before paying, subscription fees are generally non-refundable. If something goes genuinely wrong on our side, get in touch and we'll deal with it fairly.

Your responsibilities

• Only connect routers you own or are authorised to manage.
• Comply with the laws and telecom regulations that apply to you where you operate.
• Deal with your own customers honestly, including any refunds or disputes about vouchers you sold them.
• If you enable customer top-ups, keep your own Paystack account in good standing — those payments go to you, not to us.
• Don't attempt to break into, overload, or reverse-engineer the service, or use it to harm others.

Service availability

We work to keep ApexTicket running continuously, but we can't promise uninterrupted service. Maintenance, upstream provider issues, or problems with your own router, power, or internet connection may cause interruptions. ApexTicket can't manage a router it can't reach.

Liability

ApexTicket is provided as-is. To the extent the law allows, we aren't liable for lost profits, lost revenue, or indirect or consequential losses. Where liability can't be excluded, it is limited to the amount you paid us in the three months before the issue arose.

Suspension

We may suspend or close an account that breaches these terms, is used unlawfully, or threatens the security or stability of the service. Where it's reasonable to do so, we'll warn you first.

Changes to these terms

These terms may be updated as the product develops. Material changes will be reflected in the date at the top of this page, and significant changes affecting your subscription will be communicated to you.

Contact

Questions about these terms can be sent to elisagerafa900@gmail.com.